Onboarding in Communications

May 10, 2024

SaskTel, a leading telecommunications company in Saskatchewan, recognized the need to streamline and enhance their onboarding process for new employees. They sought a comprehensive and effective training solution that would ensure new hires quickly understood the company’s culture, values, and operational procedures. To achieve this, SaskTel partnered with eLearningLair to develop an innovative onboarding online training course tailored to their specific needs and vision.

The primary objectives of this initiative were to provide a consistent and engaging onboarding experience that aligns with SaskTel’s corporate values, equip new employees with the essential knowledge and skills required for their roles, and expedite the onboarding process to facilitate quick and efficient integration of new hires. By achieving these goals, SaskTel aimed to foster a cohesive team environment and maintain high standards of service and productivity from the start.

eLearningLair designed a series of interactive and multimedia-rich training modules covering various aspects of the onboarding process. These modules included an introduction to SaskTel’s history, mission, and core values, detailed guidelines on customer service excellence, comprehensive training on company systems and processes, and modules focused on workplace safety and compliance. Each module was crafted to be engaging and informative, utilizing videos, animations, and interactive quizzes to enhance learning retention and application.

To ensure the training was relevant and accessible to all employees, eLearningLair incorporated custom branding and localization into the course design. This approach ensured that the training materials were not only reflective of SaskTel’s unique identity but also adaptable to the diverse backgrounds of their workforce. The training courses were seamlessly integrated into SaskTel’s existing Learning Management System (LMS), providing a user-friendly interface for new employees to access and complete their training.

Progress tracking and performance analytics were key components of the solution. eLearningLair implemented robust tracking mechanisms to monitor each employee’s progress through the training modules, providing detailed reports and analytics to SaskTel’s management. This allowed for continuous assessment of training effectiveness and identification of any areas requiring additional focus or improvement.

The implementation process began with a thorough needs assessment to understand SaskTel’s specific requirements and challenges. eLearningLair collaborated closely with SaskTel’s human resources and training departments, as well as subject matter experts, to develop content that was both comprehensive and aligned with the company’s vision. A pilot program was conducted to gather feedback and make necessary adjustments before the full-scale rollout of the training courses to all new hires.

The results of the onboarding training program were highly positive. New employees reported a clear understanding of SaskTel’s corporate values and operational standards, which translated into high levels of confidence and competence in their roles. The consistent and engaging onboarding experience helped foster a cohesive and motivated team environment, contributing to high standards of service and productivity from the outset. Management appreciated the detailed tracking and analytics capabilities, which provided valuable insights into the onboarding process and areas for continuous improvement.

eLearningLair’s onboarding online training courses have played a crucial role in enhancing the efficiency and effectiveness of SaskTel’s onboarding process. By providing a tailored, engaging, and effective training solution, eLearningLair has helped SaskTel ensure a smooth and successful integration of new employees, reinforcing their commitment to excellence in service and organizational culture.